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Classification:  Non-Exempt

Responsibilities:

  • Facilitates the implementation and ongoing oversight of the MyCaseRecords (MCR) system at the site to ensure client data collection and to support case management in maintaining client care records.
  • Assists with client intake process and completing intake packet and data.
  • Performs program data entry in HMIS and internal databases for intakes and discharges for Grant & Per Diem (GPD), Emergency Housing (EH), Permanent Housing (PH), and Long-Term Supportive Housing (LTSH) program; ensures integrity of data by being the one point for all client entry and exit for information.
  • Collaborates with all Program Coordinators to set up and maintain an internal database for internal reporting for all programs.
  • Completes agency performance report monthly.
  • Ensures all data on all client information is maintained and updated as needed for program reporting for all programs.
  • Ensures all program entries, exits, and updates are completed in HMIS;
  • Assist in the production of client information and program data reports including monthly, quarterly, and annual reports using MCR data in addition to HMIS data.
  • Audits usage and data quality of the MCR system to ensure compliance to U.S.VETS data protocols and timely client care follow up.
  • Provides weekly/monthly or as needed reports on data quality, completeness, and integrity.
  • Cross references performance report with HMIS, MCR, and internal database and ensures all data matches.
  • Regularly audits site-specific databases and client information to ensure most updated forms and procedures are being utilized in compliance with organization and funder standards.
  • Assists in the implementation of data quality procedures and to provide feedback to staff regarding improving data quality to better assess program performance and ensure quality client care.
  • Assists all Program Coordinators with data needed for grant reporting to prepare for submission to Operations Manager for final review before submitting to funders.
  • Provides data reports as needed for various data inquiries such as those needed for grant applications and those requested by the National Office, Board of Directors, and other stakeholders.
  • Coordinate client satisfaction surveys and analysis of results with an emphasis on improving programs and services.
  • Assists in the development of program/client data procedures for the site.
  • Works with National Data Specialist with delivering training and software support to direct service staff using the MCR system.
  • Completes other data and related tasks as assigned.
  • Bachelor’s degree in related field preferred
  • One year of experience in social services or related field required.  Employment at U.S.VETS for at least three months may substitute for one year of experience
  • At least 3 years’ experience with HMIS data or equivalent social service performance data systems preferred.
  • Highly organized with attention to detail
  • Strong data analysis skills a must
  • Ability to work independently and as a team member
  • Ability to take direction and to be self-critical to improve performance
  • Good communication skills
  • Very strong computer skills required including very strong Microsoft Office, especially Excel, and Internet browser software skills; applicants may be subject to computer skills testing
  • Ability to work during the day and some flexibility for evening or weekend nights

United States Veterans Initiative is a non-profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development, and comprehensive support.      

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