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  • Working knowledge of area service providers including employers
  • Responsible connecting homeless and at-risk veterans and their families with housing and services
  • Conducts screening of potential clients
  • Facilitation of admission and discharge process
  • Identifies goals of potential clients to assure suitability for the program
  • Tracks and maintains database of clients served by outreach process
  • Performs interventions and crisis resolution with client
  • Supports and upholds the principles of the program and communicates with Case Managers and other staff regarding client issues when needed
  • Participates and contributes to weekly client staffing meetings
  • Assures compliance with grant requirements to include eligibility verification and documentation such as homeless status, veteran status, income status, etc.
  • Compiles mandatory intake documentation/verification and assure the file is complete with that documentation
  • Maintains acceptable occupancy rate for the program
  • Facilitates room change and assignment process for existing clients
  • Assures consistent and regular outreach efforts with area homeless service providers/agencies
  • Provides site coverage on an as-needed basis
  • Assures proper and timely communication with Case Management and Veteran Services departments
  • Provides regular updates to Program Manager, Operations Manager, and Executive Director regarding admissions, client developments, changes, discharges, etc.
  • Assist in training of new staff
  • Plans, implements, supports and troubleshoots staff training on issues of safety, toxicology testing processes, and other areas as needed
  • Other duties as assigned


  • Bachelor’s degree in social services field or other related field preferred.  Minimum of four years of relevant employment experience may substitute for degree requirements.
  • Minimum of 2 years of supervisory experience in related field.  Two years of employment at U.S.VETS may substitute for supervisory experience.
  • Experience working with homeless and/or veteran population preferred.
  • Ability to work effectively with a diverse group of clients, staff, and community members.
  • Excellent written and oral communication skills.
  • Leadership and conflict management skills.
  • Demonstration of personal and financial integrity in the workplace.
  • Ability to take direction, work independently with minimal oversight, and to work within a team.
  • Valid driver’s license required.  Must meet company insurance requirements and complete a provided driver training course.

United States Veterans Initiative is a non-profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development and comprehensive support.

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