Full Time Jobs

Retail Market Manager

Job Summary

Responsible for the sales, customer experience, operational execution, financial performance and employee satisfaction at a group of Comcast Customer Service Centers in a designated market area, including; establishing goals and motivating CSC Managers to achieve sales objectives, monitoring and ensuring that CSC locations are staffed and reps trained to deliver a great customer experience and maintaining tight operational and financial controls while driving a high-level of employee engagement and satisfaction.

Job Description

Core Responsibilities

Ensures competence and continuity of qualified management and frontline staff through optimum selection, training and development, appraisal and motivation.
Works closely with CSC Managers to ensure effective customer service center staffing levels through efficient scheduling and adjustment to meet peak service demands.
Manages customer service based training and standards certification. Works with team to ensure excellence in customer service with every customer contact. Manages the performance and development of leadership staff.
Contributes to functional strategy development. Partners cross-functionally with other departments to ensure that operational plans are aligned with overall business objectives.
Ensure that each CSC facility is maintained and secured consistent with brand standards and operating guidelines, including coordination of new CSC openings.
Reviews, analyzes and audits customer and financial reports including sales, inventory, cash, productivity, payroll and VOC to achieve or exceed budgeted performance.
Develop and implement regional sales incentives to meet and exceed RGU growth objectives. Manage compensation plan programs and implement changes to improve employee motivation and sales performance while controlling overall cost per sale.
Motivates CSC representatives to achieve sales and compliance results; conducts routine office visits and audits.
Follows and administers cash handling policies and procedures.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor’s Degree

Relevant Work Experience

7-10 Years

Business Development Sales Engineer

Job Summary

Serves as technical and network subject matter expert for XFINITY Communities sales team and other support organizations (construction, network, engineering, sales support, etc.). Evaluates acquisition and renewal opportunities, develops and recommends product and network design and track through sales and implementation process. Acts as the regional subject matter expert for products, competitive technologies, network options and is the first point of contact when engaging internal stakeholders for complex RFP or bid responses. Focused on delivering a positive customer experience according to Comcast standards and provides leadership to ensure that Comcast solutions are comprehensive, achieve customer expectations and meet customer business needs. Works as a collaborative member of the sales team and takes a lead role on the technical side of the sale.

Job Description

The BD-SE’s primary function is to help ensure the optimal (correct and highest value) product is being offered for any given opportunity. The goal is to increase sales effectiveness by shortening the sales cycle and promoting the product set the best suits the needs of the customer.

The BD-SE will be required to advise external clients and internal account executives, consult and collaborate with all partners involved every stage of the sales cycle (pre and post). The BD-SE will aid in design, product choice, project management, document writing, contract negotiation, technical support, pricing and marketing.

The BD-SE must be knowledgeable in the following areas: Low voltage building infrastructure, Layer 1 through layer 3 of the OSI model, IP networking, residential and business products offered by Comcast (or other technology providers) that cover high speed data, TV (IPTV and Linear / RF), voice, security and wireless (Wi-Fi). The XC-SE must have experience in sales (consumer and business to business) and marketing, project management, technical support and must have the ability to communicate complicated technical concepts to non-technical customers and partners.

Core Responsibilities

Analyze customer requirements and needs to understand how Comcast products and services can be technically applied to meet the needs of the customer.
Translate technical design requirements and create and deliver sales presentations that demonstrate technical knowledge of Comcast products and services.
As part of the sales process, plays a key role in the preparation of RFPs by designing cost-effective solutions and solving prospective configuration challenges through the standard or Individual Case Basis (ICB) process.
Set appropriate expectations and follow up with the customer on project timeline and completion.
Drive sales closure to shorten the sales cycle and ensure goals and objectives are achieved.
Collaborates with Network Engineering, Architecture Product Engineering, Systems Engineering, Service Delivery, Product Management, Product Development, HQ Sales Operations and Marketing teams to fully support the sales and implementation process.
Recommends products to meet customer needs.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Additional Responsibilities:

In depth understanding of OSI 1 – 3. Ability to understand and troubleshoot IP networking to a level equivalent to CCNA
Understanding of advanced networking (BGP, Voice and Wi-Fi)
In depth understanding of RF both wired and wireless, with respect to TV delivery and Wi-Fi
Sales experience selling into larger clients (business to business)
Ran projects from beginning to end with a successful outcome
Understanding of financial models (ROI, IRR)
Exposure to legal contracts and the ability to form language that would be included in a final document
Coach one on one and train multiple teams
Self-starter – needs minimal coaching or leadership

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Additional Compensation:

Targeted commission: $20,000 per year

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor’s Degree

Relevant Work Experience

2-5 Years

Architect 4, Solution Architecture

Job Summary

Responsible for promoting the use of industry and Company technology standards. Monitors emerging technologies/technology practices for potential use within the Company. Designs and develops updated infrastructure in support of one or more business processes. Helps to ensure a balance between tactical and strategic technology solutions. Considers business problems “end-to-end”: including people, process and technology, both within and outside the enterprise, as part of any design solution. Mentors, reviews codes and verifies that the object oriented design best practices and that coding and architectural guidelines are adhered to. Identifies and drives issues through closure. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

Ensures programs are envisioned, designed, developed and implemented across the enterprise to meet business needs. Interfaces with the enterprise architecture team and other functional areas to ensure that most efficient solution is designed to meet business needs.
Ensures solutions are well engineered, operable, maintainable and delivered on schedule.
Tracks and documents requirements for enterprise development projects and enhancements.
Monitors current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture.
Presents solutions to senior architects.
Plans and designs new or upgraded systems. Interacts with departments to implement improvements in process.
Develops solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems and technology management.
Mentors team members in relevant technologies and implementation architecture.
Develops, documents and ensures compliance with best practices including but not limited to the following coding standards, object oriented designs, platform and framework specific design concerns and human interface guidelines.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Others

Relevant Work Experience

7-10 Years

Retail Market Manager

Job Summary

Responsible for the sales, customer experience, operational execution, financial performance and employee satisfaction at a group of Comcast Customer Service Centers in a designated market area, including; establishing goals and motivating CSC Managers to achieve sales objectives, monitoring and ensuring that CSC locations are staffed and reps trained to deliver a great customer experience and maintaining tight operational and financial controls while driving a high-level of employee engagement and satisfaction.

Job Description

Core Responsibilities

Ensures competence and continuity of qualified management and frontline staff through optimum selection, training and development, appraisal and motivation.
Works closely with CSC Managers to ensure effective customer service center staffing levels through efficient scheduling and adjustment to meet peak service demands.
Manages customer service based training and standards certification. Works with team to ensure excellence in customer service with every customer contact. Manages the performance and development of leadership staff.
Contributes to functional strategy development. Partners cross-functionally with other departments to ensure that operational plans are aligned with overall business objectives.
Ensure that each CSC facility is maintained and secured consistent with brand standards and operating guidelines, including coordination of new CSC openings.
Reviews, analyzes and audits customer and financial reports including sales, inventory, cash, productivity, payroll and VOC to achieve or exceed budgeted performance.
Develop and implement regional sales incentives to meet and exceed RGU growth objectives. Manage compensation plan programs and implement changes to improve employee motivation and sales performance while controlling overall cost per sale.
Motivates CSC representatives to achieve sales and compliance results; conducts routine office visits and audits.
Follows and administers cash handling policies and procedures.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor’s Degree

Relevant Work Experience

7-10 Years

Sr. Business Account Executive

Job Summary

Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Job Description

Core Responsibilities

Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
Maintaining quality sales records and preparation of sales and activity reports as required.
Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.
Effectively manage a territory with a high activity and comprehensive business plan.
Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
Remain knowledgeable of Comcast products and services to facilitate sales efforts.
Achieve and exceed assigned sales and business quality objectives.
Adherence to all company standards and business professionalism.
Punctual, regular and consistent attendance.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Sales Engineer 3

Job Summary

Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers. Works as a collaborative member of the sales team to market and sell the Company’s product lines. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of new sales. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

Provides timely, technical support and problem resolution for field service questions.
Supports Sales team with product modifications and engineering expertise for custom projects.
Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
Serves as Subject Matter Expert on Business Class products.
Designs solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.
Translates complex technical design requirements into information that customers can understand and respond to.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor’s Degree

Relevant Work Experience

5-7 Years

Data/ Specimen Technician -Los Angeles, CA. – Military Veterans

MILITARY VETERANS Data/ Specimen Technician – Los Angeles, CA. Position: Contract (3-6 months w/ possible extension)  Salary: $15-16/hr  Shift: Full time; 1st shift, Mon-Fri 8:00AM-5:00PM Job Summary  The Data/ Specimen Technician is accountable for the handling/storing and processing of irreplaceable clinical trial specimens. The technician will perform a variety of tasks depending on the specific Specimen Management Center […]

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